Terms & Conditions

Code Aura allows you to request a refund within 30 days of order placement. We reserve the right to terminate this offer at any time, with or without notice, depending on the circumstances. This offer only applies if the refund request is made before any revisions are requested. Once revisions on the initial design work are requested, this guarantee is void. We rely heavily on prompt customer feedback throughout the design process to ensure effective project completion and expect timely communication from the client to achieve the desired results.

1. We will not entertain or refund any orders if the client is non-responsive for 15 days. However, clients may notify us via email to place their project on hold if there is a personal issue.
2. If the client wishes to forfeit the website portion of the package after 30 days, the refund will not be applicable. However, we can place the project on hold, and the client may resume it later.
3. Customers forfeit the right to a refund if they request any additional revisions (one or more design changes, regardless of complexity) or modifications to the initial concepts. You also forfeit the refund if you do not respond in a timely manner to a project status update from Code Aura.
4. If one part of the order is finalized, the customer will not be eligible for a refund on the remaining services within the package.
5. 24-hour design fees and rush orders are non-refundable.
6. Refunds will not be provided if the client changes their mind.
7. No refund is available for design firms or individuals ordering on behalf of another entity. If cancellation is requested before the delivery of the initial concepts, you are eligible for a refund. In case of a duplicate charge, 100% of the duplicate amount will be refunded. If agreed-upon design requirements at the time of sale are not fulfilled, and proof of commitment is provided, a refund may be claimed.
8. For bundle packages (e.g., Logo, Stationery, Website, Social Media, Brochure), refunds apply only to the services not utilized. If a particular service within the bundle is discontinued, the refund must be claimed before that service begins.

Refunds Will Not Be Applicable If:

• You have selected a special or discounted package.
• The primary design concept has been approved.
• Revisions have been requested.
• Cancellation is due to reasons unrelated to Code Aura.
• There has been no communication with Code Aura for over 2 weeks.
• Our policies have been violated.
• Another designer or company has been approached for the same project.
• The creative brief provided is incomplete or lacks required information.
• A complete change in design direction is requested.
• The refund claim is made beyond the allowed time period.
• Your business is closing, or you are changing the business name.

Promotional Offers & Other Exceptions

• Purchases under promotional offers are strictly non-refundable.
• Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not refundable under any circumstances.
• In case of websites, once the client approves the design and the website moves to development, no refund will be provided.
• If a client subscribes to a service bundle but is dissatisfied with one service, the refund will only apply to that specific service — not the entire bundle.
• Refund claims will not be accepted after 7 days from the date of purchase.

Communication & Delivery Terms

• All communication must be conducted through the registered email address provided by the customer.
• Code Aura will attempt to contact the customer at least three times via email for project delivery and follow-ups.
• If the customer does not respond within 7 business days from delivery, the project will be considered approved and closed, and no refunds will be granted.
• If the customer remains non-responsive for 10 consecutive days on their registered email, the money-back guarantee becomes void.
• Code Aura retains the right to review, approve, or reject any refund claims at its discretion.

Ownership Rights

After a refund is issued, the customer forfeits all rights to use the designs created. All rights to the designs will remain with Code Aura, and the customer will not be permitted to use them in any capacity.